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Karmakula - Buying Online Information

Shopping with Karmakula

Sizing, delivery, returns information and our Data Privacy Policy.

Delivery Times:

1 to 2 days within the UK.

10 days Europe....apart from Italy whose post is the slowest at about 14 days!
10 days for the rest of the world.

Sizing Guide

Size S is to fit 35" to 37" Chest (89cm to 94cm)

Size M is to fit 38" to 41" Chest (96cm to 104cm)

Size L is to fit 42" to 45" Chest (106cm to 114cm)

Size XL is to fit 46" to 47" Chest (117cm to 120cm)

Size XXL is to fit 48" to 50" Chest (122cm to 127cm)

Size XXXL is to fit 51" to 54" Chest (129cm to 137cm)

Our shirts are labeled with numbers which relate to the following sizes:

Size 0 = S, Size 1 = M, Size 2 = L , Size 3 = XL, Size 4 = XXL, Size 5 = XXXL

Shirt Dimensions Size Armpit to armpit Mid shoulder to hemline S 18" (46cm) 27" (68cm) M 21" (54cm) 28" (71cm) L 23" (58cm) 29" (74cm) XL 24" (61cm) 30" (76cm) XXL 26" (66cm) 32" (81cm) XXXL 28" (71cm) 34" (86cm)

Postage Charges.

Our shirts are sent out by Royal Mail 1st class post are are normally dispatched within 24 hours of ordering.

£1.95 UK Delivery for one shirt plus 95p for each additional shirt.

£4.00 Rest of Europe Delivery for one shirt plus £2.50 for each additional shirt.

£6.00 Rest of the World Delivery for one shirt plus £3.00 for each additional shirt.

Care Instructions:
Hand washing recommended.

Returns Policy:
If shirts fail to fit, please return to us for exchange within 14 days, folded as recieved , in original packaging.

Send by 1st Class Post ONLY....... NOT SPECIAL DELIVERY OR SIGNED FOR. It will come back to you if you do.  

If you need the replacement shirt urgently for a special occasion, we strongly advise you to order another with us in the first instance and then we will refund the returned shirt on receiving it.   

IMPORTANT >>> Please include written instructions for exchange. IF YOU DO NOT TELL US WHO THE SHIRT IS FROM AND WHAT TO DO WE WILL NOT ABLE TO DO IT !!

Please ensure shirt is FULLY BUTTONED and FOLDED exactly as received inserted in the plastic envelope with hang tag showing. We reserve the right to charge a re-stocking fee if shirts are returned in a unsellable formatt. 

Please confirm by email that you will be returning a shirt. info@karmakula.co.uk

If you are unhappy with the shirt we will offer a full refund also within 7 days. 

CHRISTMAS EXCHANGES ARE OK IN FIRST WEEK OF JANUARY FOR ITEMS BOUGHT IN DECEMBER.

Karmakula's returns address is:

Karmakula
Unit 5,
Honeycrock Farm,
Axes Lane,
Salfords,
Redhill,
Surrey
RH1 5QL
United Kingdom

Karmakula is VAT registered in the UK  as GB720 593838.

You can email Karmakula on info@karmakula.co.uk

We do not put our phone number on the site because we find it more efficient and accurate to answer you by email. These emails come direct to my iPhone which I have with me 24 hours a day.

I will answer any queries within the hour.

If you need to talk to me in person then email to ask for the phone number. 

Regards,
David 

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DATA PRIVACY POLICY
Transparency: We always tell you what data we are collecting about you and only use it in relation to your order. We will never sell your data.

1. Your personal data – what is it?
Personal data relates to information that can identify an individual. The processing of personal data is governed by the General Data Protection Regulation (GDPR).

2. Who are we?
Under the GDPR regulation Karmakula is known as the data controller of this website (our contact details are below). This means Karmakula decides how your personal data is processed and for what purposes.

3. When do we collect personal data?
We only collect personal data when you submit it to us in the form of an order. We only collect the data you give to us.

4. How do we process your personal data?
Karmakula complies with its obligations under the GDPR by only storing the data you have given permission to us in relation to your customer order, by storing and destroying data securely when requested to and by protecting personal data from loss, misuse, unauthorised access or disclosure.

We only store the information you give us when ordering. We then only use this data in relation to your order. We do not use your data in any other way. We do not share this information with any other company or entity other than to process your order with secure payment processors SagePay or PayPal. We do not store any payment information such as credit or debit card details in any way whatsoever.

We only use your personal data for the following purposes:
• To enable us to process your order and deliver it to you.

5. Sharing your personal data
We never share your data with other companies or third parties other than to complete your secure payment.

6. Storing your data
The data is stored securely. It is not stored on a publicly accessible computer, nor indeed does anybody have access to it except Karmakula.

7. How long do we store data for
We are required under UK tax law to keep your basic personal data (order details) for a minimum of 6 years.

8. Cookies
In order for this website to work properly and for your order to be correctly placed, this
website stores small files known as cookies on your computer. These small files do not
contain any personal information - such as your name or address - but only information on
the products viewed on your device or computer. Once you place your order these cookies
are deleted. If you do not place an order immediately, the cookies are deleted after 24
hours. This allows you to browse and select products then return and complete your order
within one day.

Website Analytics
We use analytics to measure our websites traffic. We do not track individual users
or collect personal data with these analytics, they are completely anonymous and not linked
to your order or personal data.

9. Your rights and your personal data
You have the following rights with respect to your personal data:
• The right to request a copy of your personal data which Karmakula holds about you.
• The right to request your personal data is deleted where it is no longer necessary for
Karmakula to retain such data.
• The right to request Karmakula provide you the details of any personal data we
hold.
• The right, where there is a dispute in relation to the accuracy or processing of your
personal data, to request a restriction is placed on further processing.
• The right to lodge a complaint with the Information Commissioners Office.

10. Contact Details
To exercise all relevant rights, queries of complaints please in the first instance contact
Karmakula at info@karmakula.co.uk.

You can contact the Information Commissioners Office on 0303 123 1113 or via email
https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner's Office,
Wycliffe House, Water Lane, Wilmslow, Cheshire. SK9 5AF.


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